Artificial Intelligence 5 min read
Chatbots for Small Business: What They Can (and Can't) Do for You
Chatbots have gone from a novelty to a genuinely useful business tool over the past few years — but they've also been oversold. Some businesses expect a chatbot to fully replace customer service; others dismiss them entirely as gimmicky and impersonal. The reality sits in between: chatbots are excellent at specific, well-defined tasks, and genuinely poor at others.