Software Development 4 min read
Clinic and Healthcare Booking Systems: What Patients Expect Online
Booking a doctor's appointment by phone — often navigating busy lines, unclear availability, and back-and-forth confirmation — is a familiar frustration for many patients in Kenya. As more clinics and healthcare providers move toward online booking, patient expectations have shifted accordingly: the convenience of booking a restaurant table or an Uber has raised the bar for what patients now expect from healthcare providers too.