Topic

WhatsApp chatbot Kenya

Articles from Blessedave Technologies tagged “WhatsApp chatbot Kenya”.

2 articles

Technology 29 April 2026 4 min read

WhatsApp Business API vs the Regular App: What's the Difference?

WhatsApp is often the primary channel Kenyan customers use to reach a business — sometimes even ahead of a phone call or website contact form. Most small businesses start with the free WhatsApp Business App, and that's genuinely the right choice at first. But as message volume grows, businesses often hit real limitations that push them toward the WhatsApp Business API instead. Here's what actually differs between the two, and how to know when it's time to make the switch.

Artificial Intelligence 3 March 2026 5 min read

Chatbots for Small Business: What They Can (and Can't) Do for You

Chatbots have gone from a novelty to a genuinely useful business tool over the past few years — but they've also been oversold. Some businesses expect a chatbot to fully replace customer service; others dismiss them entirely as gimmicky and impersonal. The reality sits in between: chatbots are excellent at specific, well-defined tasks, and genuinely poor at others.

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